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Business
Transitions, Inc. |
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Newsletters |
| An occasional series published by BTI
on measurement, evaluation and monitoring of
improvement in customer satisfaction, employee productivity and business
process effectiveness. |
| Recent
Articles
View Archive |
| The advent of
web-based technologies over the last ten years has, undoubtedly, impacted
businesses world wide in many ways, but has it improved the productivity
of the knowledge worker? And,
if so, how do we measure productivity of knowledge-work? Measuring
right, to improve process for profit (April 2004) |
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| Probing
into customer’s emotional and logical buy-decision map is the key
success factor in customer satisfaction measurement. Where are you
on your customer's buying map? For more on Customer
Loyalty in a Global Market (March 2004) |
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Business
Transitions, Inc. |
| Archived
Articles
View Current |
| How
can Corporate Training implement the paradigm change from Training to
Learning? Furthermore, how can it effectively and quickly implement the
Learning management processes, given the currently constrained budgets and
staffing, without retaining expensive consultants and recruiting
additional staff? More in Changing Paradigm: From Training to
Learning To Drive Profitability (May 2002) |
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| Every complex project has myriad moving parts -
multiple experts, vendors and internal constituencies – each playing his
role. Consultative facilitation can bring all these parts together, at a
fairly high cost. However, knowledge developed in such a
consultative facilitation process is lost to the organization…
Is there a viable, more effective alternative? More in Managing
for Results through Dynamic Consensus (October 2001) |
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| In
this paper, we describe a process by which Training Managers will be able
to facilitate rapid collaborative evaluation and
decision-making on a) how to select a combination of delivery channels
most suitable for each training need and b) how to select combinations of
in house and vendor solutions within each of the selected delivery
channels. More in Fulfilling
Training Needs (September 2001) |
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